Payment
Payment is authorized on your credit card account when an order is placed, as furniture is made specifically to your order. Furniturea accepts Visa, MasterCard, American Express and Discover credit cards. Funds are not transferred from your account until your furniture is complete and ready to ship. Furniture sold and delivered in Maine is subject to a 5% sales tax. Furniture prices do not include shipping charges. Shipping charges are computed and added to your order total
at checkout. Orders changed and/or cancelled after 3 business days may be subject to a fee equal to 15% of the order amount, not including tax and shipping costs.
Shipping and Delivery
Shipping Costs. The shipping cost of each piece varies with the size and weight of the piece and whether white glove service (see delivery below) is indicated for assembly at your location. You will always know the amount of the shipping before you place your final order, as it will appear in the shopping cart when you first click on the "checkout" button. Here are some common shipping amounts for individual pieces.
Sample Shipping Costs
| Item |
SKU # |
Shipping Costs |
| End table |
F7011 |
$43 |
| Triple bench |
F2003 |
$73 |
| 4-shelf bookcase |
F9022 |
$178 |
| Queen bed |
F8003 |
$217 |
| Armoire w/2 doors |
F9041 |
$247 |
|
|
Delivery. Each piece of furniture is made to order and is typically ready for shipment approximately 4 weeks from the date of order. Custom pieces may take longer. We will contact you when your order is ready for shipment. Smaller pieces are shipped UPS. Larger pieces are typically shipped "white glove". Furniturea partners with several national "white glove" furniture delivery services that will ship and place your furniture in your home. Shipment costs reflect typical deliveries to the lower 48 states. Contact Customer Service for international shipments or deliveries to unique locations.
Returns
Furniturea will refund the purchase price of stock furniture returned in like-new condition within 30 days of delivery for any reason. We want our customers to be completely satisfied with their furniture. Furniture in custom sizes and/or colors is not returnable. Returns must be shipped to our facility at 520 Riverside Parkway, Portland, ME 04103. After inspection to verify condition, credit card orders will receive a credit; orders paid by check or cash will receive a refund check. Shipping
costs are not refundable. Orders changed and/or cancelled after 3 business days may be subject to a fee equal to 15% of the order amount, not including tax and shipping costs.
Product Specifications
Our furniture is made with maple and maple veneered panels and is guaranteed to be free of defects in materials and workmanship. All described dimensions are approximate. If exact fractional dimensions are important for furniture placement please consult with Customer Service. Our colors may vary from the images on your computer screen. Paint color chips are available at no cost and will accurately represent our color palette.
Our standard beds require a combined mattress and box spring height of 16" - 18". If a bed is used with a premium mattress, the height of the box spring should be chosen so that the total bedding height does not exceed 18".Alternately, if you find that your preferred bedding is some dimension greater than 18", we will gladly customize the bed frame to your requirements. There is no additional charge for this modification; however, some additional manufacturing
time is required. All our beds are also available with a platform frame. There is a slight additional charge for this design.
Our tables are shipped "ready to assemble". The larger tables are shipped "white glove" and will be assembled by our delivery service. Occasional tables are shipped UPS and will need to be assembled. Assembly is easily accomplished with only a screwdriver. We will send you a screwdriver with your order if requested. All other products are shipped fully assembled.
Privacy and Security
Furniturea will not sell or trade your personal information to anyone at any time. We use industry accepted encryption and authentification tools to protect the security of our customer’s personal information sent when placing orders through our website. However, as with any commercial website, customers are using our website at their own risk. Once we receive customer transmissions, we limit access to customer information to the people directly involved with completing and monitoring
orders and payments.
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