Payment
Payment is processed on your credit card account when an order is placed, as furniture is made specifically to your order. Furniturea accepts Visa, MasterCard, American Express and Discover credit cards.
Furniture sold and delivered in Maine is subject to a 5% sales tax. Furniture prices do not include shipping charges. Shipping charges are computed and added to your order total at checkout. Orders changed and/or cancelled after 3 business days may be subject to a fee equal to 15% of the order amount, not including tax and shipping costs, if your furniture has been placed in production.
Shipping
Each piece of furniture is made to order and is typically ready for shipment approximately 4 weeks from the date of order. Custom pieces may take longer.
We will contact you when your order is ready for shipment. Smaller pieces are shipped UPS. Larger pieces are typically shipped "white glove". Furniturea partners with Clark & Reid, a delivery service that will ship and place your furniture in your home. Shipment costs reflect typical deliveries to the lower 48 states. Contact Customer Service for international shipments or deliveries to unique locations.
Returns
Furniturea will refund the purchase price of stock furniture returned in like-new condition within 30 days of delivery for any reason. We want our customers to be completely satisfied with their furniture.
Furniture in custom sizes and/or colors is not returnable. Returns must be shipped to our facility at 520 Riverside Parkway, Portland, ME 04103. After inspection to verify condition, credit card orders will receive a credit; orders paid by check or cash will receive a refund check. Shipping costs are not refundable. Orders changed and/or cancelled after 3 business days may be subject to a fee equal to 15% of the order amount, not including tax and shipping costs, if your furniture has been placed in production.
Privacy and Security
Furniturea will not sell or trade your personal information to anyone at any time. We use industry accepted encryption and authentification tools to protect the security of our customer's personal information sent when placing orders through our website.
However, as with any commercial website, customers are using our website at their own risk. Once we receive customer transmissions, we limit access to customer information to the people directly involved with completing and monitoring orders and payments.
